Six
Continents Hotels:
The
Industry's Most Global Hotel Company Offers Investors a World of Franchising
Opportunities
Every year,
more than 150 million travelers find a warm welcome at a hotel or resort bearing
one of Six Continents Hotels' internationally recognized lodging brands: Holiday
Inn, Holiday Inn Express, Staybridge Suites by Holiday Inn, Inter-Continental
and Crowne Plaza. Six Continents Hotels is the hotel business of Six Continents
PLC of the United Kingdom.
With more than 3,200 hotels and 520,000 guest rooms in more than 100 countries
and territories, Six Continents Hotels truly is the world's most global hotel
company. The company's targeted brands offer a variety of services, amenities
and lodging experiences catering to virtually every travel occasion and guest
need. For investors, that translates into a wealth of franchising opportunities.
Currently, Six Continents Hotels offers franchising opportunities with the following
targeted brands:
· Holiday Inn --
An American icon for travelers for nearly five decades, Holiday Inn is one of
the hospitality industry's most successful and well-known full-service brands.
Today's business and leisure travelers turn to Holiday Inn for dependability,
friendly service and attractive, modern facilities at an excellent value. And
Six Continents Hotels is taking the brand to the next level, conducting an on-going
quality initiative that is rapidly positioning Holiday Inn.
· Holiday Inn Express -- Recognized as the fastest-growing brand in the
midscale hotel segment, Holiday Inn Express is the modern hotel for value-oriented
travelers. Launched in1991, Holiday Inn Express has already opened 1,200 hotels
worldwide and reached over $1 billion in sales. Express has quickly struck a
chord with travelers, who appreciate the brand's straightforward, no-frills
approach. Guests who stay at Express properties enjoy comfortable, reasonably
priced rooms; a free breakfast bar; and free local phone calls (U.S. only).
· Staybridge Suites by Holiday Inn -- Six Continents Hotels' newest brand,
Staybridge Suites was launched in 1997 and represents the company's entry into
the extended-stay segment. Staybridge properties offer studios and one- and
two-bedroom layouts, all with functional work areas that feature high-speed
Internet access, two phone lines with voice mail and direct-dial access and
fully equipped kitchens. Guests enjoy a complimentary breakfast buffet, on-site
24-hour convenience store, free self-service laundry, exercise room, business
center and library.
Our Resources are Behind
You
As an individual Six Continents Hotels entrepreneur, you're in business for
yourself, but you're not alone. You can count on Six Continents Hotels to provide
extensive resources, from technology to marketing, advertising and training
support, that will help your investment grow.
Leading the way in technology is Six Continents Hotel Central Reservation System
(SCHCRS), an integrated hardware and software system designed to promote competitiveness
and profitability through applied technology. It combines the power of three
tremendous resources:
· The Holiday Inn
Reservation Optimizer (HIRO) system, an automated tool that maximizes hotel
room revenues by instantly reacting to shifts in demand conditions, accurately
forecasting future business and keeping close tabs on room inventory levels.
· The Property Management System, the company's front-desk system that
provides basic hotel management functions as well as a two-way interface with
the company's reservations system.
· HOLIDEX, an advanced computer reservation system, which manages calls
to the company's toll-free reservation number, 1-800-HOLIDAY. HOLIDEX books
and delivers approximately 30% of the total annual occupancy of the Six Continents
Hotels system?more than 20 million room nights per year and over $1 billion
in yearly revenues. It also connects Six Continents Hotels directly to travel
intermediaries.
Marketing and Advertising
Support
Six Continents Hotels helps drive guest awareness and loyalty through national
and local advertising, targeted promotions and its frequent-stay program, Priority
Club Rewards. Franchisees receive hands-on support to help implement those marketing
programs at the local level.
The company currently commits approximately $200 million annually on a worldwide
basis to keep its brand names in the public eye. The result? Six Continents
Hotels enjoys a top-of-mind awareness level three times greater than any other
chain.
What can franchisees expect from this major advertising effort? A lot. Staff
expertise and direct-marketing know-how. Advanced technology tools plus extensive
research and analysis experience and capabilities. The largest global frequency
program in the industry. Local, hands-on support to help you plan and execute
marketing and advertising programs. City and regional cooperative marketing,
and national programs. Strong relationships with tour operators all over the
world. And a Global Sales force that calls on the top 500 global business and
leisure accounts.
The Priority Club Rewards frequent-guest program is a highly successful business-building
tool for Six Continents Hotels. Introduced in 1983, it was among the first customer
loyalty programs in the hotel industry. Today, it has more than 12 million members,
who generate approximately 15% of our brands' yearly occupancy; and 6C assists
franchisees in targeting Priority Club members through direct marketing.
Think Global, Act Local
Six Continents Hotels works closely with franchisees to ensure that they have
the right tools to create local advertising and marketing programs. Every franchise
receives Admaker Plus, a specific advertising resource designed to assist with
advertising, public relations and promotional efforts.
Additionally, a Marketing Resource Guide is published twice a year to help franchisees
choose the marketing programs best suited to their specific hotel. They also
receive the management and training tools necessary to help them take advantage
of marketing support and programs available through Six Continents Hotels.
Part of a Winning Team
From the moment you contact Six Continents Hotels about a franchise, the company's
powerful resources come together with a comprehensive hotel support team - a
team dedicated to supporting your project.
Every hotel that enters the Six Continents Hotels system is assigned an Area
Manager, located at the regional level, who functions as an on-site consultant
in revenue issues, service considerations, marketing analysis, training tools,
operational policies and other strategic essentials. The Area Manager typically
provides management training at the hotel level and conducts follow-up on all
action plans developed for the hotel.
Each hotel also has its own Atlanta-based Franchise Service Manager (FSM), who
can be reached 24 hours a day by calling a special toll-free number. The FSM
can quickly answer questions regarding procedures, systems and services. In
short, the FSM functions as an in-house liaison between the franchisee and corporate
headquarters. Together, the FSM and Field Manager provide around-the-clock responses
to any issue that arises in the day-to-day operation of the hotels.
Franchisees also benefit from Six Continents Hotels' Guest Satisfaction Tracking
System, which measures and tracks key product and service attributes directly
related to guest satisfaction and retention at your hotel.
Finally, BHR Capital can assist you in finding a source for your financing needs.
Our subsidiary offers programs to qualified franchisees for new development,
refurbishment and leasing packages that are tailored to your specific situation,
a task made simpler by the fact that financing is more easily obtained with
a well-known company like Six Continents Hotels.
For more information on franchise opportunities, contact: Brown Kessler, Vice
President, Franchise Sales and Development, Six Continents Hotels, Three Ravinia
Drive, Suite 2900, Atlanta, GA 30346; 770-604-2000.
Information is also available online at the following websites: www.sixcontinentshotels.com
for company information, www.holiday-inn.com
for Holiday Inn Hotels and Resorts, www.hiexpress.com
for Holiday Inn Express hotels, www.crowneplaza.com
for Crowne Plaza Hotels and Resorts, www.interconti.com
for Inter-Continental Hotels and Resorts, and www.staybridge.com
for the company's newest brand, Staybridge Suites by Holiday Inn.