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Glass Doctor

Established in 1962 with one shop in Seattle, WA, Glass Doctor® offers complete glass replacement, service and repairs to the automotive, residential and commercial markets at more than 360 locations in the United States and Canada. Glass Doctor locations can handle any glass repair or replacement need, from windows to windshields to storefronts.  In 1998, Glass Doctor joined The Dwyer Group®, an international franchisor of service industry companies headquartered in Waco, TX which also includes Aire Serv Heating and Air Conditioning®, Mr. Appliance®, Mr. Electric®, Mr. Rooter® and Rainbow International Restoration and Cleaning®.

 

Glass Doctor works with entrepreneurs and existing glass professionals to build strong and successful glass businesses. Glass Doctor provides customers with optimal results along with the best value for their dollar and franchisees reap the rewards with repeat business and referrals. Glass Doctor has been recognized by Entrepreneur magazine among its Franchise 500 for the past five years. With no comparable national competition, franchisees enjoy an untapped market with almost unlimited potential.

 

Operating Units

12/31/2006

12/31/2007

12/31/2008

Franchised

149

166

169

% Change

--

11.4%

1.8%

Company-Owned

0

0

0

% Change

--

0.0%

0.0%

Total

149

166

169

% Change

--

11.4%

1.8%

Franchised as % of Total

100.00%

100.00%

100.00%

 

Investment Required

The minimum fee for a Glass Doctor franchise is $24,000 for a territory containing 100,000 people. Additional territory can be purchased at a rate of $240 per 1,000 additional people. Glass Doctor may finance a portion of the initial franchise fee for qualifying franchisees.

 

Glass Doctor provides the following range of investments required to open your initial franchise. The range assumes that all items are paid for in cash. To the extent that you choose to finance any of these expense items, your front-end investment could be substantially reduced.

 

Item

Established Low Range

Established High Range

Franchise Fee

$24,000

$24,000 + $240 per 1,000 additional population over minimum

Vehicle

$3,500

$60,000

Equipment, Supplies and Inventory

$38,800

$95,800

Insurance

$2,000

$6,000

Advertising and Promotional

$2,000

$4,000

Training Expenses

$1,000

$4,000

Deposits, Permits and Licenses

$2,000

$5,000

Professional Fees

$0

$5,000

Real Estate

$4,500

$15,000

Additional Funds (3 months)

$35,000

$75,000

Total Investment

$112,800

$293,800 + any additional franchise fee

 

On-going Expenses

Glass Doctor franchisees pay a license fee ranging from 4-7% of gross sales (subject to a minimum), a MAP fee equal to 2% of gross sales (subject to a minimum) and advertising cooperative contributions equal to a maximum of 2% of gross sales.  Other fees payable by the franchisee include software training, support and maintenance fees.

 

What You Get—Training and Support

Glass Doctor offers the most in-depth training in the glass services industry at the nation’s only full-service glass training facility, Glass Doctor University in Waco, TX. During a 10-day basic training course new franchise owners learn about the latest glass repair tools and technology, business operations systems, customer service techniques and marketing methods. The first five days include two days learning about The Dwyer Group system and three days learning about the Glass Doctor system. Participants then have two days of hands-on experience learning the best practices of flat glass and auto glass repair, as well as a day of experience with customized business management software. New franchise owners engage in real-world application of this training by job shadowing customer service representatives, outside sales representatives and glass service technicians at a major Glass Doctor location for two days. After the formal basic training, Sure Start Franchise Consultants guide new franchisees as they open their shops.

 

Glass Doctor University offers additional training sessions throughout the year for franchise owners to improve their team’s skills, including customer service, outside sales, and technical training for both flat glass and auto glass. Glass Doctor also provides online technical training through MyGlassClass.com, a service of the National Glass Association. Glass Doctor supplies on-going advice and assistance to franchisees as needed, in addition to refresher training programs, seminars, regional meetings and related activities regarding the operation of their franchise. Glass Doctor provides professionally prepared advertising, marketing and promotional programs and materials to franchisees. Franchisees receive access to a variety of promotional products featuring Glass Doctor's recognized logo and benefit from a national image while reaching their local market.

 

Territory

Glass Doctor grants certain exclusive territory rights to franchisees.  Territories generally range in population from 100,000 to 1,500,000.