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Every
year, more than 150 million travelers find a warm
welcome at a hotel or resort bearing one of Intercontinental
Hotels Group's (IHG) internationally recognized lodging
brands: InterContinental Hotels, Crowne Plaza, Holiday
Inn, Holiday Inn Express, Staybridge Suites, Candlewood
Suites and Hotel Indigo.
With
more than 3,500 hotels and 535,000 guest rooms in
more than 100 countries and territories, Intercontinental
Hotels Group truly is the world's most global hotel
company. The company's targeted brands offer a variety
of services, amenities and lodging experiences catering
to virtually every travel occasion and guest need.
For investors, that translates into a wealth of franchising
opportunities.
Currently,
Intercontinental Hotels offers franchising opportunities
with the following targeted brands:
•
Holiday Inn — An American icon for travelers
for nearly five decades, Holiday Inn is one of the
hospitality industry's most successful and well-known
full-service brands. Today's business and leisure
travelers turn to Holiday Inn for dependability, friendly
service and attractive, modern facilities at an excellent
value. And Intercontinental Hotels is taking the brand
to the next level, conducting an on-going quality
initiative that is rapidly positioning Holiday Inn.
•
Holiday Inn Express — Recognized as the fastest-growing
brand in the midscale hotel segment, Holiday Inn Express
is the modern hotel for value-oriented travelers.
Launched in1991, Holiday Inn Express has already opened
1,200 hotels worldwide and reached over $1 billion
in sales. Express has quickly struck a chord with
travelers, who appreciate the brand's straightforward,
no-frills approach. Guests who stay at Holiday Inn
Express properties enjoy comfortable, reasonably priced
rooms; a free breakfast bar; and free local phone
calls (U.S. only).
•
Staybridge Suites — Staybridge Suites was launched
in 1997 and represents the company's entry into the
extended-stay segment. Staybridge properties offer
studios and one- and two-bedroom layouts, all with
functional work areas that feature high-speed Internet
access, two phone lines with voice mail and direct-dial
access and fully equipped kitchens. Guests enjoy a
complimentary breakfast buffet, on-site 24-hour convenience
store, free self-service laundry, exercise room, business
center and library
•
Candlewood Suites — Candlewood Suites is an
established midscale brand whose hotels are all purpose-built
and are on average less than 5 years old. The addition
of this brand to the IHG portfolio means that IHG
now has representation in the midscale segment. Candlewood’s
efficient design leads to efficient operation which
keeps operating costs down. Candlewood properties
offer studios and one- and two-bedroom suite layouts.
•
Hotel Indigo - IHG’s newest brand. Imagine
a place where one can indulge in the high peace of
emotional and physical renewal; not just an hotel,
but an experience - Welcome to Hotel Indigo.
Hotel Indigo provides travelers with an innovative
and refreshing alternative to the traditional hotel.
From café dining to high-style rooms -
Hotel Indigo delivers.
Our
Resources are Behind You
As
an individual Intercontinental Hotels Group entrepreneur,
you're in business for yourself, but you're not alone.
You can count on IHG to provide extensive resources,
from technology to marketing, advertising and training
support, that will help your investment grow.
Leading
the way in technology is IHG Central Reservation System
(CRS), an integrated hardware and software system
designed to promote competitiveness and profitability
through applied technology. It combines the power
of three tremendous resources:
•
The Holiday Inn Reservation Optimizer (HIRO) system,
an automated tool that maximizes hotel room revenues
by instantly reacting to shifts in demand conditions,
accurately forecasting future business and keeping
close tabs on room inventory levels.
•
The Property Management System, the company's front-desk
system that provides basic hotel management functions
as well as a two-way interface with the company's
reservations system.
•
HOLIDEXPlus, an advanced computer reservation system,
which manages calls to the company's toll-free reservation
number, 1-800-HOLIDAY. HOLIDEX books and delivers
approximately 30% of the total annual occupancy of
the Intercontinental Hotels system — more than
20 million room nights per year and over $1 billion
in yearly revenues. It also connects IHG directly
to travel intermediaries.
Marketing
and Advertising Support
Intercontinental
Hotels Group helps drive guest awareness and loyalty
through national and local advertising, targeted promotions
and its frequent-stay program, Priority Club Rewards.
Franchisees receive hands-on support to help implement
those marketing programs at the local level.
The
company currently commits over $200 million annually
on a worldwide basis to keep its brand names in the
public eye. The result? IHG enjoys a top-of-mind awareness
level three times greater than any other chain.
What
can franchisees expect from this major advertising
effort? A lot. Staff expertise and direct-marketing
know-how. Advanced technology tools plus extensive
research and analysis experience and capabilities.
The largest global frequency program in the industry.
Local, hands-on support to help you plan and execute
marketing and advertising programs. City and regional
cooperative marketing, and national programs. Strong
relationships with tour operators all over the world.
And a Global Sales force that calls on the top 500
global business and leisure accounts.
The
Priority Club Rewards frequent-guest program is a
highly successful business-building tool for Intercontinental
Hotels Group. Introduced in 1983, it was among the
first customer loyalty programs in the hotel industry.
Today, it has more than 19 million members, who generate
approximately 30% of our brands' yearly occupancy;
and IHG assists franchisees in targeting Priority
Club members through direct marketing.
Think
Global, Act Local
Intercontinental
Hotels Group works closely with franchisees to ensure
that they have the right tools to create local advertising
and marketing programs. Every franchise receives Admaker
Plus, a specific advertising resource designed to
assist with advertising, public relations and promotional
efforts.
Additionally,
a Marketing Resource Guide is published twice a year
to help franchisees choose the marketing programs
best suited to their specific hotel. They also receive
the management and training tools necessary to help
them take advantage of marketing support and programs
available through IHG.
Part
of a Winning Team
From
the moment you contact Intercontinental Hotels Group
about a franchise, the company's powerful resources
come together with a comprehensive hotel support team
- a team dedicated to supporting your project.
Every
hotel that enters the IHG system is assigned an Area
Manager, located at the regional level, who functions
as an on-site consultant in revenue issues, service
considerations, marketing analysis, training tools,
operational policies and other strategic essentials.
The Area Manager typically provides management training
at the hotel level and conducts follow-up on all action
plans developed for the hotel.
Each
hotel also has its own Atlanta-based Franchise Service
Manager (FSM), who can be reached 24 hours a day by
calling a special toll-free number. The FSM can quickly
answer questions regarding procedures, systems and
services. In short, the FSM functions as an in-house
liaison between the franchisee and corporate headquarters.
Together, the FSM and Field Manager provide around-the-clock
responses to any issue that arises in the day-to-day
operation of the hotels.
Franchisees
also benefit from IHG’s Guest Satisfaction Tracking
System, which measures and tracks key product and
service attributes directly related to guest satisfaction
and retention at your hotel.
Finally,
BHR Capital can assist you in finding a source for
your financing needs. Our subsidiary offers programs
to qualified franchisees for new development, refurbishment
and leasing packages that are tailored to your specific
situation, a task made simpler by the fact that financing
is more easily obtained with a well-known company
like Intercontinental Hotels.
For
more information on franchise opportunities, contact:
Brown Kessler, Vice President, Franchise Sales and
Development, Intercontinental Hotels, Three Ravinia
Drive, Suite 100, Atlanta, GA 30346; 770-604-2000.
Information
is also available online at the following websites:
www.ichotelsgroup.com
for company information, www.interconti.com
for Inter-Continental Hotels and Resorts; www.crowneplaza.com
for Crowne Plaza Hotels and Resorts; www.holiday-inn.com
for Holiday Inn Hotels and Resorts; www.hiexpress.com
for Holiday Inn Express hotels; and www.staybridge.com
for Staybridge Suites; www.candlewoodsuites.com
for Candlewood Suites and www.hotelidigo.com
for Hotel Indigo, the company's newest brand.
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